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 [help] Broken Ytrucks hanger (pivot)

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copep20
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PostSubject: [help] Broken Ytrucks hanger (pivot)   Tue Jul 15, 2014 6:03 am

So.. Basically i did normal flatground tricks and suddenly the hanger (pivot part) was broke.



So i email Ytrucks just to ask them whether they have a warranty or not, or can i buy a new hanger or not?

and Christophe Pacheco from Ytrucks reply it and he said

"hi,

send me your address and i will send you a new a hanger

thanks"

So i sent him my address on April 28 2014

after a month i haven't got my replacement hanger from YT, so i email them again, to ask if i can get the shipping number or anything that can help me to track where is the hanger.
But they don't reply my email

So i just wait.

After two months i still not receive the replacement hanger so i tried to message them trough facebook and they don't give any response.

and now it almost 3 months since they email me about the new hanger, i haven't get anything from Ytrucks

I know someone who has a same problem (broken hanger) and he got a new replacement hanger from Ytrucks, so i believe they will send me one too.

But since they are known as a "professional fingerboard trucks" i expect to got a "professional customer service" at least reply my email, i will really appreciate it.

If anyone know how to get their response please let me know happy

*Don't get me wrong, i love Ytrucks for me it's the best fingerboard trucks around. but i have a problem with their customer service.
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Mikkel S
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PostSubject: Re: [help] Broken Ytrucks hanger (pivot)   Tue Jul 15, 2014 10:29 am

Have you tried contacting them through FFI, Facebook or similar? Maybe the email you used isn't used a lot.

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@Xi wrote:
maybe i just ride much tighter than other people and its just deformed

All the haters wanna be me
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Jaymes
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PostSubject: Re: [help] Broken Ytrucks hanger (pivot)   Tue Jul 15, 2014 8:31 pm

@Mikkel S wrote:
Have you tried contacting them through FFI, Facebook or similar? Maybe the email you used isn't used a lot.
He said he tried Facebook and no answer. I'd be surprised if they answered through FFI but that is the last option I can think of

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Sk8orDie7
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PostSubject: Re: [help] Broken Ytrucks hanger (pivot)   Tue Jul 15, 2014 9:03 pm

cant help u on this one sorry
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j peterson
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PostSubject: Re: [help] Broken Ytrucks hanger (pivot)   Tue Jul 15, 2014 9:06 pm

@Sk8orDie7 wrote:
cant help u on this one sorry
don't post saying I cant help you that's like going on a bst thread and posting to someone I have no money
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copep20
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PostSubject: Re: [help] Broken Ytrucks hanger (pivot)   Wed Jul 16, 2014 2:11 am

@Mikkel S wrote:
Have you tried contacting them through FFI, Facebook or similar? Maybe the email you used isn't used a lot.

@Jaymes wrote:
@Mikkel S wrote:
Have you tried contacting them through FFI, Facebook or similar? Maybe the email you used isn't used a lot.
He said he tried Facebook and no answer. I'd be surprised if they answered through FFI but that is the last option I can think of
Sorry, but what is FFI stand for? i will try try to contact them trough FFI
@Sk8orDie7 wrote:
cant help u on this one sorry

@j peterson wrote:
@Sk8orDie7 wrote:
cant help u on this one sorry
don't post saying I cant help you that's like going on a bst thread and posting to someone I have no money
Thanks anyway!
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kiwi95
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PostSubject: Re: [help] Broken Ytrucks hanger (pivot)   Wed Jul 16, 2014 2:25 am

@j peterson wrote:
@Sk8orDie7 wrote:
cant help u on this one sorry
don't post saying I cant help you that's like going on a bst thread and posting to someone I have no money
he had to get his 100th post.


also people get busy and maybe he just forgot , im sure they will help you
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copep20
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PostSubject: Re: [help] Broken Ytrucks hanger (pivot)   Wed Jul 16, 2014 3:38 am

Red Wolf FBS wrote:
@j peterson wrote:
@Sk8orDie7 wrote:
cant help u on this one sorry
don't post saying I cant help you that's like going on a bst thread and posting to someone I have no money
he had to get his 100th post.


also people get busy and maybe he just forgot , im sure they will help you

maybe they are busy,
But still, for a big fingerboard 'company' like Ytrucks
i expect more than this
happy
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Mikkel S
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PostSubject: Re: [help] Broken Ytrucks hanger (pivot)   Wed Jul 16, 2014 9:30 am

When i had issues long time ago i contacted the owner through FFI and got it sorted out pretty fast.

Keelan, 3 months of being busy and not answering emails is no good..


Just keep trying dude.

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@Xi wrote:
maybe i just ride much tighter than other people and its just deformed

All the haters wanna be me
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Sk8orDie7
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PostSubject: Re: [help] Broken Ytrucks hanger (pivot)   Wed Jul 16, 2014 10:28 am

Red Wolf FBS wrote:
@j peterson wrote:
@Sk8orDie7 wrote:
cant help u on this one sorry
don't post saying I cant help you that's like going on a bst thread and posting to someone I have no money
he had to get his 100th post.


also people get busy and maybe he just forgot , im sure they will help you


ya my 100th post was a must XD
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